Treatment Package Cancellation Policy

Your Right to Cancel

At SkinLogica, we want you to feel confident and comfortable with your treatment plan. We understand that situations change, and we strive to make our cancellation process clear and fair.

Before Treatment Begins

If you cancel before receiving any treatments, no fees or penalties will be charged.
Your full payment (if any) will be refunded within 10 days of receiving your written cancellation notice.

After Treatment Has Started

If you cancel after treatments have begun, you are responsible for the following:

  • The full cost of all treatments already received.

  • A cancellation penalty, as defined by law: the lesser of $50 or 10% of the value of the unused treatments.

Example:


You purchased a package of 8 laser hair removal treatments for $800. After receiving one treatment (valued at $100), you choose to cancel.
You would pay:

  • $100 for the treatment received

  • $50 cancellation penalty Total: $150

How to Cancel

To cancel, you must submit a written notice or use the cancellation form provided with your contract.

We recommend sending your notice by registered mail to ensure proof of delivery.


The contract is considered cancelled from the date the notice is sent (postmarked). Once received, we will process any applicable refund within 10 days.

Additional Information

  • Proof of Payment: Please retain your receipts for each treatment session for your records.

  • Refund Method: Any refunds will be issued using your original payment method unless otherwise agreed in writing.

  • Questions or Assistance: If you need help with cancellation or have questions about your package, our team is here to assist. You can contact us by phone, email, or through our website’s contact form.

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